Shipping policy

Shipping Policy — West Coast Product & Supply Co.

Last updated: April 2026

West Coast Product & Supply Co. provides fast, reliable nationwide shipping for AV/UC hardware, wireless video solutions, and professional‑grade connectivity products. We work with authorized distributors and logistics partners across the United States to ensure efficient delivery and accurate fulfillment.


Order Processing

Most orders are processed within 1–2 business days. Orders placed after 2 PM PT may begin processing the next business day.

Processing times may vary for:

  • Special‑order items

  • Backordered products

  • High‑demand or limited‑availability SKUs

  • Multi‑vendor shipments

If additional processing time is required, we will notify you promptly.


Shipping Methods

We ship using major carriers including:

  • UPS

  • FedEx

  • USPS

  • LTL freight carriers for oversized or palletized shipments

Available shipping options and estimated transit times are displayed at checkout.


Nationwide Fulfillment Model

We fulfill and ship orders nationwide from:

  • Our Mission Viejo, CA fulfillment location, and

  • Authorized distributor warehouses across the United States, depending on product availability and proximity to the delivery destination

This distributed fulfillment model ensures faster delivery times and broader inventory access for our customers.

Fulfillment Location (Not Open to the Public): 22922 Los Alisos Blvd #K312 Mission Viejo, CA 92691


Delivery Estimates

Delivery estimates shown at checkout are based on carrier transit times. These estimates are not guaranteed and may be affected by:

  • Weather conditions

  • Carrier delays

  • Supply‑chain disruptions

  • Regional carrier capacity

Tracking information will be provided once your order ships.


Split Shipments

Orders containing multiple items may ship separately depending on:

  • Inventory location

  • Vendor availability

  • Carrier routing

You will receive tracking information for each shipment.


Shipping Restrictions

We currently ship within the United States only. Some products may have additional restrictions due to:

  • Size or weight

  • Manufacturer requirements

  • Carrier limitations

Any restrictions will be noted on the product page when applicable.


Damaged, Missing, or Incorrect Shipments

If your order arrives damaged, incomplete, or incorrect, contact us within 5 business days of delivery.

Please include:

  • Your order number

  • Photos of the packaging and product

  • A brief description of the issue

We will resolve the issue promptly with a replacement or refund as appropriate.


Incorrect Addresses

Customers are responsible for providing accurate shipping information. Orders shipped to an incorrect address due to customer error may incur:

  • Additional carrier fees

  • Re‑routing charges

  • Re‑shipment costs


Contact Us

For shipping questions or special delivery requirements, contact us at:

Email: info@westcoastproductsupply.com Phone: 949‑288‑3497